Return Policy

We accept returns for online purchases only. You can ship unopened items back to Miss Boss in the original packaging within 20 days of the date of purchase with receipt or proof of purchase. If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange.  Online purchases may only be returned via shipping and not in store.

Upon receipt of the return shipped item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please email us at info@missboss.ca.

Items purchased in store are eligible for exchange or store credit only.

ALL SALE ITEMS ARE A FINAL SALE.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@missboss.ca with details of the product and the defect. You can send the item you consider defective to:

Miss Boss
10120 124 Street NW
Edmonton, AB   T5N 1P7
Canada

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These include: jewelry, undergarments, and eyewear for hygiene reasons.

Shipping

To return the item you purchased, please mail it to:

Miss Boss
10120 124 Street NW
Edmonton, AB   T5N 1P7
Canada

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.